So after my Reader’s screen broke (see Day 1 here), they tried to make me mail it in myself, and send them the shipping receipts for reimbursement. I elected to take it into the Sonystyle store where I bought it. They couldn’t do anything with it there, couldn’t fix it, couldn’t ship it, couldn’t do anything. They recommended I call the support line back and ask for them to send me a shipping label.
30 minutes on the phone later, things were getting worse. Not only did they refuse to send me a shipping label, now they wouldn’t even reimburse me for the shipping. Shouldn’t a warranty mean that if it breaks as a result of regular use, they’ll fix it for free? I did not realize that a Sony warranty came with a copay.
I said if I had to pay for shipping, I would just return it instead, and they calmly gave me the number for returns. At that point, I couldn’t waste any more precious life on Sony today, so an update’s coming tomorrow about the return process.
UPDATE: Day 3, the underwhelming conclusion.
